How to order with RICEPO?

At this moment, we only support ordering via our app. We plan to release a web version in the future.

Can I cancel an order?

If you need to cancel an order, please contact customer support as soon as possible. We can cancel orders that have not been started by restaurants. If it is due to our fault, we will offer you appropriate compensation.

How long does it take to receive refunds for canceled orders?

Normally it takes between three to five business days. For non U.S. bank accounts, it may take longer.

Can I pay with cash?

We only accept payment via credit cards. We do not accept cash.

Can I order from multiple restaurants?

Yes, please place separate orders for each restaurant. Please note that each restaurant may charge a separate delivery fee.

When will my order be delivered?

Upon order confirmation, restaurant will provide you with estimated time of delivery. High order volumes and adverse weather conditions may delay your order.

What if I receive wrong items?

Please contact customer support as soon as possible. We will look into the issue, and do everything we can to resolve the problem to your satisfaction.


How to become a partner?

Please fill out the Application Form

How to receive orders from RICEPO?

Restaurants can opt to receive orders via our website, email, app or test. we will call you When there are unconfirmed orders.

How to modify menu or business hours?

Please email and specify your restaurant name and requested modifications.

Do you support cash orders?

No, we only accept credit card payments.