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Privacy Policy

Hi, there! Thank you for visiting and using Ricepo services. Please read through this Privacy Policy and our Terms of Use. You will have to agree both Privacy policy and Terms of Use so as to use our services, apps, and/or websites.

Ricepo LLC ("Ricepo") collects certain information through its websites and mobile apps, including www.ricepo.com, Ricepo mobile app, and Ricepo Restaurant mobile app (collectively, "Sites"). Your privacy is important to Ricepo and this Privacy Policy lays out Ricepo’s policies and procedures surrounding the collection and handling of such information. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Sites. This Privacy Policy applies only to the Sites. It does not apply to any restaurant websites, other third party services linked to Ricepo Sites or offline activities related to Ricepo services.

  1. Information Ricepo Collects

    Ricepo may collect the following information from users of our Sites: first name, last name, street address, city, state, zip code, cross streets (optional), phone number, e-mail address, Sites-specific display name, GPS location (mobile), electronic signature and credit card information (Ricepo stores only last four digits) (collectively, "Personally Identifiable Information" or "PII"). Ricepo is not intended for use by children under the age of 13, and Ricepo does not knowingly collect PII from children under the age of 13. Use of the Sites requires that you register and/or create an account ("Account") or use the Sites as a guest. In addition to the PII set forth above, Ricepo may collect information regarding Account holders' Ricepo orders, gratuity amounts, favorite restaurants, customer service inquiries, service/restaurant reviews, and certain social networking preferences relating to the Sites (e.g. pages or entities you like, recommend or follow).

  2. Ricepo also collects aggregated information, demographic information and other information that does not reveal your specific identity ("Non-PII"). Non-PII may include information about the device you use to access the Sites, information from referring websites and your engagement with the Sites. Ricepo also aggregates certain information collected by Sites including, but not limited to, certain order data, gratuity information, delivery locations, delivery driver mileage, and delivery driver location. Ricepo may publish these statistics or share them with third parties without including PII.

  3. Ricepo uses HTTPS cookies to collect information about you and your activity on the Sites. This information is retained perpetually. Ricepo uses this information to remember users on the Sites and to enhance users' experience on the Sites. For example, when users with Ricepo Accounts return to the Sites, cookies identify those users and allow the Sites to provide certain user-specific information such as Ricepo account information, past orders, favorite restaurants and user restaurant reviews.

  4. Ricepo’s Use of Collected Information

    Ricepo uses PII to create users' Ricepo Accounts, to communicate with users (directly and through restaurants and delivery drivers) about Ricepo services, offer users additional services, assist with Customer service inquiries, offer promotions and special offers, charge for purchases and gratuities made through Ricepo and fulfill Ricepo orders. Users may opt to allow Ricepo to store certain PII used to create users' Ricepo Accounts, including, but not limited to, credit card information (last four digits only). Ricepo uses certain stored PII to customize future order processing for you. You may request that Ricepo cease storing certain PII at any time, but you might not be able to take advantage of certain customized features. Users may affirmatively opt-out of receiving promotional communications from Ricepo and providing Ricepo with their e-mail address via the opt-out link. Ricepo may also use PII to enforce Ricepo Terms of Use.

  5. Ricepo does not sell the information it collects through the Sites to third parties. Ricepo shares collected PII with restaurants and delivery drivers only to the extent required to fulfill Ricepo orders. Ricepo also shares collected PII with third-party vendors and service providers with whom Ricepo works to provide application programming interfaces ("APIs") and other functions for the Sites in connection with the delivery of Ricepo services only to the extent necessary to provide those APIs and services. Full credit card numbers are transmitted to Ricepo’s credit card processor but are not stored by Ricepo. Ricepo allows certain social media platforms to host plug-ins or widgets on the Sites which may collect certain information about those users who choose to use those plug-ins or widgets. Ricepo may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Ricepo terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.

  6. User generated content posted through the Sites such as service/restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Follow") may be viewed by the general public. Accordingly, Ricepo cannot ensure the privacy of any PII included in such user generated content.

  7. Ricepo’s Protection of PII

    Ricepo uses reasonable security measures equal to or exceeding industry standard to protect PII from unauthorized access, destruction, use, modification and disclosure. Unfortunately, even with these measures, Ricepo cannot guarantee the security of PII. By using the Sites, you acknowledge and agree that Ricepo makes no such guarantee, and that you use the Sites at your own risk.

  8. Accessing and Correcting Your PII

    Registered Ricepo Account holders can access and change their own PII using the "Change" or "Edit" function on the Ricepo website. Account e-mail addresses cannot be deleted. However, an Account may be closed and Ricepo will cause the corresponding e-mail address to be scrambled. A user may then open a new Account with a different e-mail address.

  9. Privacy Policy Amendments

    Ricepo may change this Privacy Policy at any time by posting a new version on this page or on a successor page. The new version will become effective on the posting date. You agree that you will check for new versions of this Privacy Policy. By continuing to access and/or use the Sites following the posting of a new Privacy Policy version, you agree to be bound by the then-current version. If you do not agree to the terms of the new version of the Privacy Policy, you will stop using the Sites.